Complaints shall be made from the client contact channels provided for the Furaha Mobile App or USSD. Upon receiving a complaint, we shall provide the complainant with a prompt written acknowledgement within forty-eight (48) hours and resolve the complaint within fourteen (14) working days. For complaints not resolved within fourteen (14) working days, written updates will be forwarded to the customer on the progress in resolving the complaint, once in every seven (7) days.
You may contact us as provided for under Clause 26 to report any disputes, claims or Account discrepancies. Any dispute arising out of or in connection with these terms and conditions that is not resolved by the us shall be referred to a Ugandan Court of Competent Jurisdiction. To the extent permissible by law, the determination of the court shall be final, conclusive and binding upon the parties hereto.
You may contact us as provided for under Clause 26 to report any disputes, claims or Account discrepancies. Any dispute arising out of or in connection with these terms and conditions that is not resolved by the us shall be referred to a Ugandan Court of Competent Jurisdiction. To the extent permissible by law, the determination of the court shall be final, conclusive and binding upon the parties hereto.
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Furaha Finserve Uganda Limited is a financial technology business which acts as a software-based intermediary platform. The company does not provide loans or credit directly, and does not operate a payment system, act as a payment service provider or issue a payment instrument.
